Returns & Refunds
Every I Nurse America item is custom printed to order with your personalized city, school, or unit. Because each piece is made just for you, we can't accept returns or exchanges for change of mind or size selection — please double-check the size chart and your personalization spelling before ordering.
Damaged, misprinted, or wrong item? We'll fix it — free.
If your order arrives damaged, defective, misprinted, or isn't what you ordered, contact us within 30 days of delivery and we'll send a free replacement or issue a full refund — your choice. No need to ship anything back.
Just email inurseamerica@gmail.com with:
- Your order number
- A photo of the item showing the issue
We respond within 1–2 business days.
Personalization spelling
Your custom text is printed exactly as you entered it at checkout. If we made the error, we'll replace it free. If the text was entered incorrectly at order time, reach out anyway — we'll do our best to help.
Lost in transit
If tracking shows your order is lost, let us know and we'll send a replacement at no cost.
Refund timing
Approved refunds go back to your original payment method within 5–10 business days.